General Enquiries


Frequently Asked Questions

 

Exhibitions, collections, library

Can I find Cycling Global and Cycling Singapore on the App store?

As of now, Cycling Global and Cycling Singapore are not available on App store. However, you are more than welcome to come down to Shimano Cycling World to use the applications. Some of the information on Cycling Singapore, specifically the information on Park Connector Networks (PCN) is available on NParks website and application (sParks*).
 

Where are the antique bicycles from?

All of the antique bicycles are real and not replicas. They are shipped in from Shimano Bicycle Museum in Sakai.
 

Can I borrow or buy any of the books in Shimano Cycling World?

Regrettably, none of the books here are available for loan out of Shimano Cycling World or purchase. However, you can always drop by to read the books in our space.

 

Activities

I am totally new to cycling. Can I join the Basic Bike Maintenance Workshop?

Absolutely yes! The Basic Bike Maintenance Workshop is ideal for anyone new to cycling as it equips you with basic knowledge like how to change inner tubes and tires.

When is the next Basic Bike Maintenance Workshop? How do I sign up?

The Basic Bike Maintenance Workshop is generally held on the last Sunday of every month. There will be two sessions, one at 11am and one at 5pm. Each session generally lasts 1 hour and 15 minutes. The sign up link will be posted here and also on our Facebook page Shimano Singapore at the start of each month.

I have attended the Basic Bike Maintenance Workshop. Is there any more advanced classes offered by Shimano Cycling World?

At Shimano Cycling World, we do not offer any advanced bike maintenance classes.

I am new to cycling. Can I join the Bike Cruise?

Yes, we welcome anyone who can cycle independently to join us at this event. Participants of Shimano Cycling World Bike Cruise will cycle along Park Connector Networks (PCN) and hence it is safe for beginners to join as well.

What is the cost of the activities held here?

Most of the activities held at Shimano Cycling World are free, unless otherwise stated. Basic Bike Maintenance Workshop- always free

Shimano Cycling World Bike Cruise- depends on the activity, all money collected will be spent on the activity and none of it will go to Shimano Cycling World.

Guided Tours- always free

Special Talks- usually free

Will the guided tour be suitable for my group?

We have provided guided tours for group ranging from young children of three years old to corporate groups. The guided tours can be customised according to your preference. Drop us an email at scw@shimano.com.sg with more information like number of participants, the age group, the duration of the tour (optimum duration is 30-45mins).

I am interested in holding an event at Shimano Cycling World. Will it be possible?

If you are interested in holding an event related to cycling (e.g. showing bicycle movies, having bicycle related talks, race pack collection), drop us an email at scw@shimano.com.sg with more details. The rules and regulations for using Shimano Cycling World to hold activities can be found here.

Visiting Shimano Cycling World

What is Shimano Cycling World?

Shimano Cycling World operates as an experience centre and its aims include enriching and developing cycling culture in Singapore, promoting cycling as a lifestyle and also to increase awareness about the benefits of cycling.

Shimano Cycling World is Shimano’s first branded experience centre to promote cycling culture.

Are there any bicycle parking areas if I am visiting Shimano Cycling World by bicycle?

There are a number of bicycles racks available for the public outside Shimano Cycling World. In addition, there are more bicycle parking areas around the entire sports hub to make parking convenient for all.

I am new to cycling. Is it possible for me to get advice from Shimano Cycling World and purchase my bicycle there?

We certainly welcome you to Shimano Cycling World where you get to experience different cycling components on our exhibits. However, as Shimano Cycling World operates as an experience centre, there is no merchandising here. Please feel free to use our resources available in Shimano Cycling World to locate the bicycle shops or you can also get help from our friendly staff.

Does Shimano Cycling World provide bicycle rental?

Regrettably, bicycle rental is not available in Shimano Cycling World.

I am experiencing some problem with my current Shimano components. Can I send my product for repair at Shimano Cycling World?

Shimano Cycling World operates as an experience centre for any visitors to explore various touchpoints/exhibits to learn more about the history and technology of bicycles. There is no technical support available in Shimano Cycling World thus it is recommended for visitors to visit the bicycle shops to get their product fixed. Please feel free to approach our dealers for product enquiry and technical support. Dealer list can be found here!

I am a Shimano end user. Can I get product warranty for my components at Shimano Cycling World?

Shimano Cycling World operates as an experience centre and we do not provide any product warranty in our gallery. Please feel free to approach our dealers for any product warranty issues. Dealer list can be found here!

 

Unable to find an answer to your question? Have a suggestion? Email us at scw@shimano.com.sg